Frequently Asked Questions
This page contains answers to commonly-asked questions about The Westin Excelsior, Florence.
what time is your check-in and check-out time?
what are your business center hours?
what are your Internet choices and costs?
what are your breakfast hours and costs?
do you provide adaptors or converters?
do you have safe deposite boxes?
do all your rooms have air conditioning?
do you provide guest with boiler, coffee makers or iron boards?
what are your laundry service hours?
does your hotel have a fitness center / Spa/ pool?
does your hotel provide parking?
does your hotel provide cribs?
are connecting rooms available?
do you accommodate late check-out?
what time is your check-in and check-out time?
check-in begins at 3pm, check-out is 12pm.
what are your business center hours?
business center is open 24 hours a day, 7 days a week.
what are your Internet choices and costs?
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Business center: 15 min €3 - 30 min €6 - 1h €10
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WIFI in room and public area: 1h €4 - 24 h €15
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On room TV: 1 h €14 - special 24h internet+movies € 26
what are your breakfast hours and costs?
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Our ORVM restaurant is open for breakfast daily from 07am to 11am.
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American Buffet Breakfast costs Euro 39 per person.
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Continental Breakfast costs Euro 25 per person.
Hotel voltage is 220 V. Please make sure to check the voltage of your equipments before usage.
do you provide adaptors or converters?
Our concierge will provide guests with adapters but no converters are available.
do you have safe deposite boxes?
For your convenience there is an electronic safe box in all rooms, with a person digit code. Safe deposit box is at your disposal also at front desk.
All rooms are equipped with hairdryers.
do all your rooms have air conditioning?
All rooms are equipped with air conditioning.
do you provide guest with boiler, coffee makers or iron boards?
In accordance with security safety and regulation, usage of boilers, coffee makers or irons is not permitted in the room. Please feel free to contact our room service and/or laundry department for any assistance.
what are your laundry service hours?
Laundry is available to all guest 7 days a week from 7.30am to 5.00pm.
does your hotel have a fitness center / Spa/ pool?
Our hotel is equipped with a fitness center open 24 hours a day, 7 days a week. Complimentary access.
does your hotel provide parking?
Our hotel doesn't offer an on-site self parking, but provides valet parking service for a fee: €30/40 including pick-up and delivery.
Small pets are allowed. Pets are not allowed in public areas and should be looked after when passing through public areas.
does your hotel provide cribs?
Cribs are complimentary provided upon request, but hotel does not provide blankets, bumpers or pillows and guests must bring their own.
are connecting rooms available?
Connecting rooms are available but not guaranteed and need to be requested.
do you accommodate late check-out?
Late check-out is granted when possible. Fees may apply depending on membership and rate conditions. Please contact the front desk to request late check-out and to determine the corresponding fee.