The Westin Excelsior, Florence


Piazza Ognissanti 3, Florence, 50123, Italy  

Local Time Phone (39)(055) 27151


Frequently Asked Questions


What time is the check-in and check-out time?
Check-in is at 3pm and check-out is at 12pm.

Do you accommodate early check-in/late check-out?
We can only guarantee early check-ins for rooms reserved the prior night at the full rate. We will do our best to accommodate late checkout requests, subject to availability. A charge of 50% of the room rate will be applied for checkouts up to 8pm.

What is the hotel voltage?
Hotel voltage is 220 V. Please make sure to check the voltage of your equipments before usage.

Do you provide adaptors or converters? 
Our concierge will provide guests with adapters but no converters are available.

Do you have safe deposite boxes?
For your convenience there is an electronic safe box in all rooms, with a person digit code. Safe deposit box is at your disposal also at front desk.

What are your business center hours?
Business center is open 24 hours a day, 7 days a week.

What does Internet cost or how can you connect multiple devices using one internet access under one single internet fee?

  • Business center and public area: free
  • WIFI in room: 1 h 4€ - special 24h internet 15€
  • It is permitted to connect three different devices through one single internet access.

Which payment methods does the Hotel accept?
We accept Credit Card.  We accept payment in cash as well, but not for amounts greater than or equal to 3.000€.

Can I pay for a hotel room for someone else?
If you are booking on behalf of someone else, or wish to pre-pay, you must fill in the third party billing and send it by fax at (39) 055 2396097.


Do you have hairdryer?
All rooms are equipped with hairdryers.

Do all your rooms have air conditioning?
All rooms are equipped with air conditioning.

Do you provide guest with boiler, coffee makers or iron boards?
In accordance with security safety and regulation, usage of boilers, coffee makers or irons is not permitted in the room. Please feel free to contact our room service and/or laundry department for any assistance.

Does your hotel provide cribs?
Cribs are complimentary and are provided upon request. Hotel does not provide blankets, bumpers or pillows with our cribs. Guests must bring their own.

How much will be charged for a roll away bed?
Extra beds are allowed in select Premium Deluxe Rooms and suites at the rate of 80€ per night.  Only one extra bed is permitted per guest room.

Are pets allowed and at what costs?

The hotel is delighted to welcome pets to the property. We permit one dog (18kg/ 40lbs) per room and provide the following amenities for their comfort: a dog bowl, bed, mat and a Pet Welcome Kit.

What will be charged for children?
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Extra bed incurs an extra charge of 80€ per night.

Are connecting rooms available?
Yes, we have connecting rooms available in select guest rooms with Arno River views and suites. They must be required by contacting the booking office. 

Does the hotel have accessible rooms?
Accessible rooms are available upon request.


Does the hotel provide parking and how much does it cost?
Hotel offers valet service at the garage close to the hotel. This will cost 33€ - 53€ per day depending on the size of the vehicle. 

Another option is to park your car yourself which will be between 28€ - 48€ per day depending on the size of the vehicle.

What are the laundry service hours?
Laundry is available to all guest from Monday to Saturday:7.00am to 9.00pm. Sunday: 08:30am to 09:00pm

Does your hotel have a fitness center/Spa/pool?

  • Our hotel is equipped with a WestinWORKOUT® Fitness Studio with Technogym facilities accessible 24/7 with room key and complimentary to all guests.
  • Our sister hotel The St. Regis Florence has Iridium Suites Spa by Clarins. It is open from Monday to Saturday: 01:00pm - 09:00pm. Outside these hours written requests may be directly sent to the Spa team.


What are the breakfast hours and costs? 
Our ORVM restaurant is open for breakfast daily from 07am to 11am.

  • Buffet Breakfast costs 44,50€ per person.
  • Continental Breakfast costs 28,50€ per person.
  • Lilght Breakfast costs 17,50€ per person.

How many dining possibilities does the hotel offer and what are the opening hours?
The Westin Excelsior, Florence features a restaurant and two bars, where you can enjoy a meal between 11:30 AM and 23:00 PM. For more information please visit our dining section.

Please visit the Hotel Policy & Special Conditions section for more info about our policies.